Refund Policy

01The Short Version

If a code does not work, we replace it or refund it. If you have not revealed the code yet, you can cancel for a full refund. Once a working code has been revealed, it cannot be refunded, because it cannot be resold.

02Unrevealed Codes

You may cancel an order and receive a full refund at any time before the code is revealed, provided the request is made within 14 days of purchase.

Revealing a code means displaying it on the order screen, viewing it in your order history, or opening it from the delivery email.

03Codes That Do Not Work

If a code fails to activate, is already redeemed, or does not match the product described, contact us within 30 days of delivery.

Send your order ID and a screenshot of the error shown by the platform. We use that to verify the fault with our supplier.

Verified faulty codes are replaced with a working code. Where no replacement is available, we issue a full refund to the original payment method.

04Region and Compatibility

Region restrictions and platform requirements are listed on every product page before purchase. A code that works correctly but is not valid in your region is not treated as faulty.

If the listing was inaccurate or omitted a restriction that applies to you, that is our error and the order is refunded in full.

05Subscriptions and Top-Ups

Prepaid subscription terms and wallet top-ups follow the same rule: refundable while unrevealed, not refundable once redeemed onto an account.

We cannot reverse a balance that has already been added to a third-party wallet or account. That is controlled by the platform, not by us.

06How to Request a Refund

Email hi@puffkey.store with your order ID and a short description of the problem. Include a screenshot if the code produced an error.

We acknowledge requests within one business day. Verification with a supplier can take longer for faulty-code claims; we will keep you updated.

Approved refunds are returned to the original payment method. Your bank or card issuer decides how quickly the funds appear, typically within 5 to 10 business days.

07When We Cannot Refund

A working code that has already been revealed or redeemed.

A change of mind after a code has been revealed.

Orders where the account shows evidence of fraud, chargeback abuse, or resale activity.

Requests made more than 30 days after delivery, except where a longer period is required by law.

08Your Statutory Rights

This policy sits alongside your legal rights as a consumer and does not replace them. Where local consumer law grants you a stronger right than this policy, that law applies.

In many jurisdictions the right to cancel a digital purchase ends once delivery of the content begins with your consent, which is why revealed codes are treated differently from unrevealed ones.